What the FAQ
RETURNS & EXCHANGES
I do not usually accept returns, exchanges, or cancellations but there are exceptions, so if you are unhappy, please contact me if you have any problems with your order.
Refunds are not permitted for custom orders as proofs are approved prior to creation. No exceptions.
Please email email@example.com if you have questions about refunds.
All orders will be packaged with love and mailed via USPS First Class® shipping. Estimated delivery time, per USPS, is 2 to 5 business days. Shipment depends on item weight and size. Items marked “Free Shipping” will be mailed via USPS First Class® without tracking. Estimated delivery time, per USPS, is 2 to 7 business days.
Upgraded shipping options are available for quicker delivery via USPS Priority® or Express® Overnight. Message for details & calculated costs prior to placing your order.
Also, packaged with love, International orders are shipped using USPS First Class® International. Delivery times vary by country and customs regulations. Estimated delivery time is approx. 2-6 weeks depending on location.
Depending on your country, customs charges or taxes may be due when you receive your package. These charges are decided by the receiving country that the item is shipped to and are your responsibility.
This is our only planet. We must do our best to take care of it.
Handmade products are created in a home studio from Green Seal™ Certified Astrobrights cardstock, wooden picks, cotton string, and adhered with a recycled tape. Products are packaged in ClearBags® Eco-Flap Seal Bags which are plant based and Certified Compostable. Scrap cardstock is either recycled or shredded and used as packaging.
I also try to reuse as much packaging, mailers, bubble wrap, and packing peanuts as I can get my hands on.
There is always room for growth and I am always searching for suppliers that utilize sustainable practices. If you're interested in a collaboration or donating gently used packaging/boxes please email firstname.lastname@example.org.
RECYCLING YOUR USED PRODUCTS
Make sure to contact your local recycling company to see what can and can not be recycled.
The clear "plastic" bags your items come in are biodegradable and compostable. Mix it into your compost pile or simply throw it away to degrade at the local dump. Remove tags before. Cardstock tags may be recycled while sticker tags must be pulled off or cut off and discarded in the trash.
Remove cotton string from banners before placing in recycling.
Greeting cards, envelopes, confetti, and wrapping paper, if free of tape, can be recycled as well.